What is a Chatbot?
A chatbot is a software platform capable of impersonating human conversations in its usual tone, including script or spoken language using technologies such as artificial intelligence, Natural Language Processing, pattern recognition, etc.
Types of Chatbots
A well-constructed chatbot can successfully address your client’s queries, thereby helping your corporate save expenses, automate your lead generation and customer care, and personalize experiences for your client’s.
— Personalized Experience
Chatbots can be categorized into two types
Rule-Based Chatbots
They follow a set of pre-defined rules or flows to respond to queries of a user. Most simple applications cover rule-based chatbots, which respond to queries based on the pre-set rules. If a inquiry is made outside of the defined rules, a rule-based chatbot is unable to reply. These chatbots do not get updated through interactions.
Artificial Intelligence Chatbots
Artificial Intelligence chatbots are more advanced and based on machine learning. Artificial Intelligence chatbot uses usual language processing services to recognize the meaning behind the questions posed. Unlike rule-based chatbots, these do not shadow a defined set of rules. Artificial Intelligence chatbots use mechanism language and natural processing language to solve client’s queries. They gather numerous statistics while interacting with the users. Later on, this data is used by chatbots to personalize user knowledge.
To make an actually killer chatbot, you’ve got to recognise a couple of things about what problems chatbots frequently come across.
– Chatbots frequently don’t appreciate users’ requests
– Chatbots have very little-to-no memory
– Chatbots often don’t understand follow up questions
– Chatbots cannot make decisions on their own
– Chatbots get repetitive with their template responses
– Chatbots require lots of manual code
Should I implement a Chatbot?
In general, conversational Chatbot are humbler than other types of bots. That said, today you can choose friendly and instinctive platforms that don’t need a big investment or too much time.
The most compound part is done once you teach the bot how to relate with your clients and it has the tone you want, and then you’ll just have to keep it updated. This isn’t much compared to everything the bot can do for your company, improve client’s approval, increase sales, obtain appreciated data, and optimize costs.
Functions of Chatbot Software
– Automate requests
– Build complex flows
– Create Bots
– Quickly resolve customer Queries
– 24/7 support
– Less human, more intelligence
– Decisive reports
– Generation of Leads
– Deploy anywhere, activate all the time
Critical capabilities and offerings of a chatbot platform
– Conversation Studio
– APIs
– Managed NLU Engine
– Channel integrations
– Customer Feedback Lifecycle
– Human-in-the-loop
– Deployment Options
– Regression Testing
– Dedicated support team
– Collaboration Tools
– Content Management System
Do you want to learn more about our client’s service solutions with Conversational Artificial Intelligence? Schedule a call with our AppsInAI Pvt. Ltd. Specialists!
